Your annual pension increase letter will be issued by the end of December 2025.
If you have elected to receive electronic communications, the letter will be available to view on MSS. Once you have logged in to view your pension increase letter select the new documents box or the your documents menu option.
The registration details to allow you to register and access MSS were issued by Equiniti in 2022. When registering for MSS if you have difficulties with the two-factor authentication process please call Equiniti on the number below and they will talk you through the registration process.
Please ensure you check your junk or spam folders if you do not see this communication in your inbox.
Please contact Equiniti via email HSBCDBPensions@equiniti.com or telephone 0371 384 2620.
The HSBC Support Fund helps current and former bank employees, pensioners and their families in financial need. More information can be found on futurefocus https://futurefocus.staff.hsbc.co.uk/pensioner/hsbc-support-fund
The Fund, which was set up in partnership with the Bank Workers Charity, is there if you find yourself needing financial support, perhaps due to a change in circumstances.
It’s worth remembering, that alongside financial support from the Fund, you can also access the Bank Workers Charity range of wellbeing information, advice and support, like the clients above were able to. Find out more about their full range of support by visiting https://www.bwcharity.org.uk/hsbc/.
Get in touch
If you’re struggling financially and would like to find out if you’re eligible for a grant, call the Bank Workers Charity free and confidential Helpline on 0800 0234 834. They’re open 9am - 5pm, Monday to Friday (except bank holidays), or visit the website to find out more.