On this page:
- What are cookies?
- Cookies we use
- How we remember your cookie preference
- Cookie duration and your browser settings
- Email cookies
- Cookies and your privacy
This Cookie notice provides you with information about the cookies we use and the purposes for which we use them.
You can manage your cookie preferences at any time:
What are cookies?
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
The cookies we use
The cookies we use are either strictly necessary or optional.
Strictly necessary cookies
Strictly necessary cookies ensure that our website is able to function properly. We don't have to ask for your consent to store these cookies on your browser. We've listed the categories of these strictly necessary cookies below.
Cookies that help you log on
We use these cookies to remember who you are when you log on to secure areas of our website. You won't be able to log on without them.
Cookies that help us provide core services and features
We use these cookies to provide core services and features on our website. These services and features won't work without them.
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
| Brightcove | To enable the playing of video clips in the website (including tracking of information regarding the performance and usage of the videos). |
| Tealium (Tag Management) | To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users. |
Cookies that help keep our website secure
We use these cookies to protect the security of our website, for example, to make sure the website is only accessed by genuine users. This helps us to keep you safe.
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
| Google (Recaptcha) | To validate that the interaction with our site is being performed by a human rather than an automated system or 'bot' for security purposes. |
Cookies that help us detect fraud or crime
We use these cookies to help us identify suspicious behaviour on our website so we can protect both you and us from fraud.
We work with service providers and third parties who also set these cookies on this website.
Optional cookies
We'd also like to use cookies to provide optional features, improve our website and support advertising and social media.
We understand that not everyone likes data to be collected about them when it's not strictly necessary, and so we'll ask you to set your preferences when you first visit our website. To make it easier to choose which optional cookies to accept, we've organised these cookies by category. These are set out below. Where relevant, we've also explained which of our trusted partners helps us make use of these optional cookies.
You can choose which categories you'd be happy for us to use in your cookie settings and make changes at any time by selecting 'Manage cookie settings' at the top of this page.
Cookies that we use to make your visit more personal
We use these cookies to ensure our optional features and services work. Our website will still work without them.
This category may also include:
- cookies that allow us to customise what you see on our website and where, based on what we know about you
- cookies that help prevent fraud on other websites or services that you haven't asked to use when you're on our website
- cookies that help keep secure other websites or services that you haven't asked to use when you're on our website
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
| Optimizely, Tealium (Audience Stream) | To enable delivery of personalised content in various forms across our websites. This may be based on your browsing behaviour or what we know about you as a customer or contact. If you agree to this cookie we might also use the data we collect to personalise other experiences you have with our services. |
Cookies that help us improve our website
We use these cookies to help us understand how people use our website. We can then use this data to improve how our website works. For instance, we may use analytics providers to identify and count visits to our website and to see which pages people go to and what they do there.
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
| Tealium (Event Stream) |
To enable us to understand how you use and engage with our website. |
| Heap Analytics |
To enable us to understand how you use and engage with our website. |
How we remember your cookie preferences
Your preferences are stored in cookies stored on your browser. If you switch off a category of cookies that you've previously accepted, then for technical reasons those cookies will not be deleted.
To delete cookies from your browser, we recommend that you clear your browser data. If you do this, or change browser, we'll ask for your preferences again when you next visit our website.
Cookie duration and your browser settings
The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a reasonable time afterwards. Unless we’ve given a specific time in the list of cookies above, the cookies set via our website will usually last between 13 and 24 months from your most recent visit to our site.
Some of our partners in the list above also use the same cookies to collect information about the use of their own or other websites. In these cases, the cookie can remain on your device, usually for up to 24 months from your last visit to the site that accessed that cookie.
You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can't use strictly necessary cookies properly and so parts of our website may not work correctly. For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser 'Help' function.
Email cookies
To help us improve our emails we may monitor your interest in them. We may be able to tell when you’ve opened them, and how you’ve interacted with them. This includes information about how long you spend reading our emails and which links you click on. We may also collect technical information about your device and internet connection, and set cookies. We use this information to help us understand how effective our emails are, to improve our communications and send you more relevant information and marketing. We use trusted service providers to help us.
Your cookie preferences on this website don't apply to emails. You can unsubscribe from marketing emails by selecting the link at the bottom of an email from us. You can also ask us to stop using your data for marketing purposes. For more details or to make that change, please contact us.
Cookies in our App
If you use one of the mobile apps relevant to the Scheme you should note that the Scheme Administrators control each app. Their own cookies policies apply to them and you should read those. The HSBC Bank Pension Trust (UK) Limited, who is the Trustee, does not control the cookies used by the Scheme Administrators.
Cookies and your privacy
The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by, IP address or session ID. You have rights regarding how we collect, store and use your personal data.
In our Privacy Notice we mention that we process personal data namely your cookie ID and IP address. We need your consent to set the cookie on your device although our lawful reason for using the personal data collected by that cookie is our legitimate interest in making the website better to use. You can remove optional cookies from your device at any time, as explained above. You can learn more about how we use your personal data in our Privacy notice.
