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Please contact Equiniti via email HSBCDBPensions@equiniti.com or telephone 0371 384 2620.
The HSBC Support Fund helps current and former bank employees, pensioners and their families in financial need. More information can be found on futurefocus https://futurefocus.staff.hsbc.co.uk/-/media/project/futurefocus/information-centre/pensioner/other-information/bank-workers-charity-leaflet.pdf.
The Fund, which was set up in partnership with the Bank Workers Charity, is there if you find yourself needing financial support, perhaps due to a change in circumstances. Here’s some examples of how the Fund has supported HSBC clients so far:
A single parent who couldn’t afford increased fuel costs. On a low income, she had debts and was waiting for child maintenance payments. Her rent was increased and even with benefits she couldn’t afford the cost. The Fund provided a grant of £1,500 for general living expenses, getting her back on track. Bank Workers Charity also signposted her to get more help with her utility bills and additional support for her children.
A client with long-term health conditions. On a low income, she was unable to pay for much-needed adjustments to keep her independence and was finding it hard to pay her bills. The Fund provided a grant for a new radiator and its installation, a freezer and an adjustable bed and Bank Workers Charity were able to arrange a care needs assessment, resulting in on-going care.
It’s worth remembering, that alongside financial support from the Fund, you can also access the Bank Workers Charity range of wellbeing information, advice and support, like the clients above were able to. Find out more about their full range of support by visiting bwcharity.org.uk.
Get in touch
If you’re struggling financially and would like to find out if you’re eligible for a grant, call the Bank Workers Charity free and confidential Helpline on 0800 0234 834. They’re open 9am - 5pm, Monday to Friday (except bank holidays), or visit the website to find out more.