Looking for more information about your DC pension pot or DB benefits?
If you are a hybrid or DB member you will need to contact the Scheme Administrators, Equiniti. Please use the appropriate details below.
Hybrid members:
Phone: 0371 384 2631
Email HSBCHybridPensions@equiniti.com
Deferred or Pensioner members:
Phone: 0371 384 2620
Email HSBCDBPensions@equiniti.com
Address:
HSBC Bank (UK) Pension Scheme, PO Box 5227, Lancing, BN99 9FN
Contact the HSBC Administration Team, WTW, for any queries relating to your DC pension pot at:
The HSBC Administration Team
WTW
Sunderland
SR43 4JU
Email: HSBCpension@wtwco.com
(Don't forget to include your employee ID number in your correspondence.)
Phone: 01737 227575
(Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.)
To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call.
If the HSBC administration team aren’t able to help, you can email the Pension Scheme Executive at pensionschemeexecutive@hsbc.com.