Contact us

Looking for more information about your DC pension pot or DB benefits?

Contact the HSBC Administration Team, Equiniti. Please use the appropriate details below.

Hybrid members:
Phone: 0371 384 2631
Email HSBCHybridPensions@equiniti.com

Deferred or Pensioner members:

Phone: 0371 384 2620
Email HSBCDBPensions@equiniti.com

Address:
HSBC Bank (UK) Pension Scheme, PO Box 5227, Lancing, BN99 9FN

If you have any queries relating to your access to My Pension then please contact WTW.

The HSBC Administration Team
WTW
PO Box 652
Redhill
Surrey
RH1 9AL

Email: HSBCpension@willistowerswatson.com

(Don't forget to include your employee ID number in your correspondence.)

Phone: 01737 227575

(Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.)

To help us continually improve our service and in the interests of security, WTW may monitor and/or record your telephone call.

If the HSBC administration team aren’t able to help, you can email the Pension Scheme Executive at pensionschemeexecutive@hsbc.com.